Buyers answered. Account health protected.
Buyer messages answered within Amazon’s response times, returns and claims handled, and account health checked daily so small problems never become suspensions.
What we handle
- Buyer messages answered within Amazon’s 24-hour window
- Returns, refunds and replacement requests
- A-to-z Guarantee claims and chargebacks
- Daily account health and policy-compliance checks
- Listing and policy issue resolution with Seller Support
- Review and feedback monitoring
The process
Monitor daily
Buyer messages, account health, performance notifications and listing issues.
Respond
Clear, professional replies that follow Amazon’s communication policies.
Resolve
Cases opened with Seller Support and followed through.
Report
Account health and any open issues included in your weekly report.
Your account is your business
Late replies, rising defect rates and unresolved policy warnings quietly put your account at risk. Daily monitoring catches them while they’re still easy to fix.
Included in one flat monthly fee
Based on your monthly Amazon sales. No commission, no contracts.
Frequently asked questions
How quickly are buyer messages answered?
Within Amazon’s 24-hour response window.
Can you remove negative reviews?
No one can legitimately remove genuine reviews. We monitor reviews and feedback, request removal when they break Amazon’s rules, and feed recurring complaints back to you.
Is customer service sold separately?
It’s included in full account management.
Find out where your account can grow.
Book a 30-minute call and get a free written audit: where ad spend is being wasted, which listings are underperforming, and what to fix first.
Book your free auditNo contracts. No obligation. The audit is yours to keep.